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Maybe you want to tell us we’re great, or tell us we’re not so great. Maybe orange is your favorite colour. We’d like to know. Before you write, check our frequently asked questions (FAQ) page – the answer you need may be just a click or two away.

Top three questions we’re asked:

I recently participated in a Yay! promotion, but I didn’t get my points. When will I get them?

Bonus points earned during Yay! promotions, such as Yay! List email promotions, are added to accounts 3-5 days after the promotion ends.

How do I replace a damaged key chain fob?

Your Yay! card comes with 2 key fobs, the maximum allowable for one account. If you need more fobs, pick up another card under a separate individual’s name.

To ensure you can continue to collect your points, be sure to pick up a new Yay! card at any North Atlantic and note on the application that you would like to transfer from current card (include current card’s last 7 digit number). Please note that we CANNOT re-print your card’s original number for you, as your new card will have a different number assigned. Your old card’s number should be indicated on the application form in the top left hand corner so a transfer of points can be done once the new application is received by head office. While we make every effort to ensure this is completed in a timely manner, it may take up to 6 weeks to complete. Also – when you get your new card – you can protect the integrity of the card by covering it with scotch tape. This way your card’s numbers won’t wear off and the tape will save some of the wear and tear on your card.

How many points do I have?

Just click here to check your points balance.

Still can’t find the answer you need? No problem. Complete the form below and we’ll get back to you.