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Maybe you want to tell us we’re great, or tell us we’re not so great. Maybe orange is your favorite colour. We’d like to know. Before you write, check our frequently asked questions (FAQ) page – the answer you need may be just a click or two away.

Top three questions we’re asked:

I recently participated in a Yay! promotion, but I didn’t get my points. When will I get them?

If you make frequent purchases at our stores you may notice that from time to time your points balance does not seem to add up. It may take up to 24 hours for your points to update in our system so if you are purchasing several times in one day, your previous purchases may not yet be reflected in your balance. Rest assured that all of your points are added to your account within 24 hours.

All of our stores are connected to our head office via the Internet. From time to time the Internet connection with one of our stores may be down due to technical difficulties. When this happens, the store cannot retrieve your point balances and therefore prints a zero on your receipt. Rest assured your point balance is safe and secure and the points you earned on that purchase will be added to it as soon as the Internet connection is reestablished.

How do I replace a damaged key chain fob?

Your Yay! card comes with 2 key fobs, the maximum allowable for one account. If you need more fobs, pick up another card under a separate individual’s name.

To ensure you can continue to collect your points, be sure to pick up a new Yay! card at any North Atlantic and note on the application that you would like to transfer from current card (include current card’s last 7 digit number). Please note that we CANNOT re-print your card’s original number for you, as your new card will have a different number assigned. Your old card’s number should be indicated on the application form in the top left hand corner so a transfer of points can be done once the new application is received by head office. While we make every effort to ensure this is completed in a timely manner, it may take up to 6 weeks to complete. Also – when you get your new card – you can protect the integrity of the card by covering it with scotch tape. This way your card’s numbers won’t wear off and the tape will save some of the wear and tear on your card.

How many points do I have?

Just click here to check your points balance.

Still can’t find the answer you need? No problem. Complete the form below and we’ll get back to you.